User Data Deletion

You can have your data and any connected-account information removed from the Tree Down Media Marketing Machine at any time. This page explains what happens and how to request it.

Disconnect an account yourself

Removing a connected Facebook Page or Instagram account immediately revokes our access and deletes the stored access token for that account. You can do this from your account settings within the Service, or by removing Tree Down Media’s access from your Facebook Business Integrations settings.

Request full deletion

To delete your account and all associated data, email privacy@treedown.com with the subject “Data Deletion Request” from the email address on your account, or ask your Tree Down Media Account Manager to submit the request for you.

What we delete

• Your profile (name, email, login credentials).
• Access tokens and details for any social accounts you connected.
• Content you created in the Service (posts, captions, media, blueprints) and associated performance data.

Timeframe

We process deletion requests within 30 days. Some records may be retained for a limited period only where required by law (for example, financial records) and are then deleted. We will confirm by email once your request is complete.

Questions

Contact privacy@treedown.com with any questions about a deletion request.